FAQ for E-BIKE

Need help?
Quick answers to the most common questions before you buy.

• Is it legal in my country?

Yes. This model is CE/UKCA certified and road legal in most EU countries and the UK.
No license or registration is required.

• How long does delivery take?

We ship from our EU/UK warehouse.
Delivery time: 2–7 working days depending on your location.
Tracking will be provided once shipped.

• What warranty do you offer?

We offer 1-year warranty on the main components and lifetime support.
EU/UK local service support available.

• Can I return it if I don’t like it?

Yes. We offer 14-day hassle-free returns.
If it’s not right for you, simply contact us and we’ll assist you.

• Who do I contact if something goes wrong?

Our e-mobility support team is here to help.
You can contact us via live chat or email support@finbike.com and we’ll respond within 24 hours.